PerkinElmer Instruments Unveils Innovative User Site For LIMS
LABWORKS University Enables Virtual Training
SHELTON, Conn. -- PerkinElmer Instruments, Inc. has launched the online LABWORKS™ Laboratory Information Management System (LIMS) User Site, strengthening its commitment to customer service. The comprehensive site supports the fully integrated LABWORKS LIMS, and includes valuable functions, such as application-specific user training videos, online documentation, frequently asked questions, and message boards. An essential component of the new User Site is the acclaimed LABWORKS University that enables virtual training.
"The LABWORKS User Site is another step in PerkinElmer's effort to harness the power of the Internet to deliver cutting-edge solutions for our customers," said David Spaight, vice president of product management for PerkinElmer Instruments. "This innovative online offering maximizes laboratory productivity by providing immediate access to important LIMS training and problem solving information at any time."
Unlike most LIMS products, the LABWORKS system has a positive business impact within a short time period. It is simple to install, easy to use, and does not require a high degree of maintenance. Proven by over 300 successful installations in North America, the LABWORKS LIMS provides a three-tier client/server approach that is scaleable to customer needs from small facilities to multi-location enterprises. The system is consistently ranked number one in customer satisfaction in LIMS industry reports from a leading industry publication.
To reinforce PerkinElmer's commitment to increasing laboratory productivity, the LABWORKS University functions as a virtual classroom, providing maximum flexibility to users. Customers can simply review the course calendar for topics that interest them and then register online. At the appropriate day and time, users log on to the User Site and receive training on a specific LABWORKS topic, increasing their knowledge and improving efficiency.
The Message Board component of the LABWORKS User Site demonstrates the advantages of utilizing the Internet to connect customers to PerkinElmer technicians and to each other. It contains helpful suggestions and implementation techniques from users across the United States, as well as PerkinElmer experts, increasing time-savings.
About PerkinElmer Instruments
PerkinElmer Instruments, an advanced technology company, provides application-specific analytical solutions for the pharmaceutical, food and beverage, environmental, chemical, and semiconductor industries. Applying technologies such as spectroscopy, chromatography, thermal analysis, informatics, and signal processing and recovery, PerkinElmer Instruments provides systems that identify and quantitate chemicals, materials, and biochemicals. With locations in over 125 countries, PerkinElmer Instruments is committed to high-quality, global customer service. For more information, please visit the company's Web site at www.perkinelmer.com/instruments